SERVICES
End-to-End Service

From First Call to MACHINE ON SITE.

Five stages. One partner. We handle every step of acquiring and delivering Caterpillar and heavy equipment from the U.S. to your jobsite — anywhere in the world.

1
Source & Buy
2
Negotiate
3
Inspect
4
Ship
5
Support
01
Finding & Buying at U.S. Auctions
SOURCING &
AUCTION GUIDANCE

You tell us what you need — machine type, capacity, budget, and delivery destination. We search our U.S. network across auctions, private dealers, and direct sellers to find the right machines at the right price.

🔍
Identify the Right Machine

We shortlist options — typically between two and a dozen — matching your specs, hours, and budget — with full condition summaries for each so you can compare before committing.

📊
Market Evaluation

We cross-reference auction results, dealer pricing, and private listings to ensure you're paying fair U.S. market value — not the export premium.

🌐
Ritchie Bros, IronPlanet & Private Networks

We monitor all major U.S. auction platforms — Ritchie Bros, IronPlanet, Purple Wave, AuctionTime, Alex Lyon & Son, Petersen & Petersen* — plus our own direct seller relationships.

⚠️
Risk Identification

We flag machines with known issues, poor auction history, or problematic title records before you bid — saving you from expensive surprises post-purchase.

🎯
Bidding Strategy

We advise on maximum bid ceilings, timing strategy, and competing lot dynamics — so you win the right machine at the right price.

You don't browse listings. You receive curated options — and you bid with confidence.
02
Securing the Deal
NEGOTIATION
& PURCHASE

We act on your behalf to secure the best possible deal — negotiating directly with sellers, dealers, and auction houses. Our U.S. presence means we negotiate as a local buyer, not an overseas importer.

🤝
Direct Seller Negotiation

We negotiate price, terms, and conditions directly — leveraging our U.S. buyer relationships to achieve rates unavailable to international purchasers buying remotely.

📑
Purchase Documentation

Bill of sale, title transfer, and purchase records handled correctly from day one — protecting your investment and ensuring clean export documentation downstream.

Average saving vs. direct international purchase: 15–20% below market rate.
03
Before You Commit
INSPECTION
& VERIFICATION

Before any purchase is finalized, we ensure the equipment matches what was listed and meets your expectations. You will never buy a machine sight-unseen without professional documentation.

🔎
Condition Check & Verification

Physical inspection by our team or a trusted third-party inspector — checking hours, undercarriage, hydraulics, engine condition, and any visible damage or wear.

📷
Full Photo & Condition Report

Comprehensive photographic documentation and written condition report delivered to you before purchase confirmation. What you see is what you receive.

Your Approval Before Purchase

We never purchase without your sign-off on the inspection report. You retain full control of the buying decision at every stage.

Transparency is not optional — it is our standard. You know exactly what you are buying before a dollar changes hands.
04
U.S. to Your Gate
PICKUP, SHIP
& DELIVER

From the moment the purchase is confirmed, we take complete control of the logistics chain — from the auction yard to your jobsite, anywhere in the world.

🚛
Nationwide Heavy Haul — CAT Inc.

CAT Inc. is our NJ-based heavy haul entity operating under the Armstrong Transport Group network, specializing in over-dimensional freight. Deploying lowboy, RGN, and double-drop trailer equipment, we collect from any auction yard, dealer lot, or private seller across all 48 states and deliver safely to the export port.

Port Handling & Containerization

We manage machine loading, containerization, and port documentation at major U.S. export terminals — Baltimore, Savannah, Houston, Long Beach.

📄
Export Documentation

EEI filings, commercial invoices, certificates of origin, HS classification — all U.S. export requirements prepared and filed correctly, every time.

🌊
Ocean Freight & Customs Clearance

Door-to-door ocean freight with full tracking — including containerization, RoRo (Roll-on/Roll-off), flat rack, and heavy cargo solutions. We coordinate customs clearance at your destination port — Jeddah, Doha, Durban, Casablanca, Valencia, Hamburg — and arrange last-mile delivery to your site.

One point of contact, zero logistics gaps. You focus on the project — we make sure the machine arrives.
05
After Delivery
CATERPILLAR
AFTERSALE SUPPORT
CAT Inc. · Parts & Diagnostics Program

Our commitment doesn't end at delivery. We provide ongoing Caterpillar aftersale support — keeping your machine productive throughout its working life.

📡
Remote Diagnostics — Worldwide

Using Cat-compatible remote diagnostic tooling, our technicians can read fault codes, analyze system health, and guide troubleshooting for your machine from anywhere in the world — reducing downtime without requiring transport or a dealer visit.

👨‍🔧
On-Site Field Diagnostics — EU Only

For EU-based clients, we dispatch a certified diagnostics technician directly to your machine. Fixed price: 200 € — same-day availability. Full fault code reading, system analysis, and written condition report delivered on site.

Expedited Parts Sourcing

Genuine Caterpillar OEM parts and quality aftermarket equivalents sourced directly from U.S. Cat dealer networks. Parts dispatched within 24 hours of confirmation.

✈️
Air Freight — 2–3 Day EMEA Delivery

Priority air freight to Doha, Cairo, Johannesburg, Riyadh, Madrid, Berlin, Marseille, and all major EMEA hubs. When your machine is down, we move fast.

We are here to keep your machines running and your business moving. The relationship doesn't end when the machine arrives — it continues for as long as you need us.
In Summary

FIVE STAGES.
ONE PARTNER.

From your first inquiry to your machine on site — and everything after. This is what working with US Heavy Metal looks like.

1
Sourcing & Auction Guidance

We find the right machine and navigate U.S. auctions on your behalf — strategy, risk, and timing handled.

2
Negotiation & Purchase

We secure the deal at local U.S. pricing — averaging 15–20% below market.

3
Inspection & Verification

Full photo documentation and condition report before you approve any purchase.

4
Pickup, Shipping & Delivery

CAT Inc. collects, we export, you receive — door-to-door anywhere in the world.

5
Caterpillar Aftersale Support

Remote diagnostics worldwide, on-site diagnostics in EU, parts air-freighted in 2–3 days.

Full Service · Middle East · Africa · Europe · Worldwide

READY TO
GET STARTED?

Tell us what machine you need and where it's going. We'll take it from there — five stages, one partner, zero gaps.

Start Your Inquiry →

Arabic & English support · Response within 24 hours