What are you looking for?
When equipment goes down, every hour costs money. We provide remote technical support and Cat diagnostics for machines worldwide — plus on-site diagnostics and repairs exclusively through our local EU office.
Our Response Commitments
We provide remote technical support and Cat remote diagnostics for all clients globally — fault code analysis, system health checks, and guided troubleshooting delivered directly to you wherever your machine is located.
Physical on-site diagnostics are available exclusively through our local EU office. A certified field technician comes directly to your machine with Cat-compatible diagnostic tooling — same day available for European clients.
When a component fails, we act immediately. Our U.S. supply network sources OEM and quality aftermarket parts and dispatches them worldwide — on your timeline.
When your machine is down and every hour costs money, we dispatch via priority air freight. Parts leave U.S. distribution within 24 hours and arrive at your nearest hub — Doha, Cairo, Johannesburg, Madrid, Berlin, Marseille — in 2–3 business days.
We source directly from U.S. Caterpillar dealer networks and certified distribution centers — giving you access to genuine OEM Cat parts at U.S. pricing, plus high-quality aftermarket equivalents where lead time or budget demands it.
For fleet replenishment, preventive maintenance stock, or larger components, we consolidate with other EMEA-bound shipments via sea freight — reducing cost without sacrificing tracking integrity or documentation quality.
Part number, machine model, or description — we identify it.
Availability, price, and delivery options confirmed.
Packaged, documented, and handed to air freight carrier.
EMEA destinations: Doha, Cairo, Joburg, Madrid, Berlin, Marseille and beyond.
OEM and aftermarket parts identified and confirmed from U.S. dealer networks and distribution hubs.
Parts are professionally packaged for air or sea freight — no damage, no claim delays on arrival.
Commercial invoice, packing list, HS codes, and country-specific import requirements — all prepared correctly.
Priority air freight for urgent orders. Consolidated sea freight for bulk and non-urgent shipments.
We prepare and coordinate customs clearance documentation — minimising port hold time at your destination.
End-to-end from the U.S. supplier to your jobsite gate — one point of contact, zero coordination required from you.
When you work with US Heavy Metal, you’re not buying equipment from a marketplace — you’re gaining a reliable long-term partner. We stand behind every machine and every client with ongoing support, clear communication, and dependable solutions. Your success is our responsibility.
Emergency Support · Same-Day Available
Contact us now. Remote diagnostics are available worldwide immediately. EU clients can request a same-day on-site diagnostics visit. Parts sourcing begins within hours of your call.
Get Emergency Support →Parts Request · No Downtime
Tell us the machine model and part you need. We’ll come back with sourcing options and a delivery estimate — usually within 2–4 hours.
Submit a Parts Request →